General Data Protection Regulation (GDPR) – What does it mean for you?

GDPR at Clarity Counselling

GDPR at Clarity Counselling


As you may be aware data protection law is changing and by 25th May 2018 General Data Protection Regulation (GDPR) will have been introduced to give individuals more control over their personal data.  To provide full transparency about what this means for those of you (‘clients’) who use or are thinking about using the psychotherapeutic counselling services provided by Clarity Counselling, here is an up-date about how your personal data is processed by us.

Privacy Statement for Clarity Counselling 

Nature of work

Humanistic Psychotherapeutic Counselling

Description of data processing

The following is a broad description of the way Clarity Counselling and its data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact Clarity Counselling to ask about your personal circumstances.

Reasons/purposes for processing information

Your personal information is processed to enable Clarity Counselling to provide psychotherapeutic counselling services to you, to maintain accounts and records and to arrange appointments with you.

Type/classes of information processed

Clarity Counselling processes information relevant to the above reasons/purposes.

This information may include:

  • personal details
  • family details
  • lifestyle and social circumstances
  • goods and services
  • financial details
  • employment and education details

Clarity Counselling also process sensitive classes of information that may include:

  • physical or mental health details
  • sexual life
  • racial or ethnic origin
  • trade union membership
  • religious or other beliefs of a similar nature
  • offences and alleged offences

Who the information is processed about

Clarity Counselling processes personal information about:

  • clients

Who the information may be shared with

Clarity Counselling sometimes needs to share an individual’s personal information with the person themself and/ or with other organisations. (This will be discussed at the start of therapy and outlined in your Clarity Counselling contract.) Where it is necessary to share someone’s personal information Clarity Counselling is required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations Clarity Counselling may need to share some of the personal information it processes with, for one or more reasons.

Where necessary or required, Clarity Counselling may share information with:

  • healthcare professionals
  • clinical/ peer supervisors
  • clinical executor (who will contact clients in the event of the sudden illness, accident or death of your counsellor)
  • local authorities (where there are concerns about the welfare of adults who have care and support needs, or children or where knowledge of, or involvement in acts of terrorism, money laundering or drug trafficking is inferred)
  • law courts/ legal representatives (when required by subpoena or court order)

Record keeping

Records are kept in accordance with British Association for Counselling & Psychotherapy (BACP), the Information Commissioners Office (ICO) and Data Protection Act (DPA) guidelines.

For the purposes of protecting client confidentiality, session notes are kept only for the duration of therapy and destroyed (confidentially shredded) when therapy comes to an end. Separate business records of client’s contact and transaction details, contracts and appointment dates shall be confidentially stored for at least 7 years following the last occasion on which treatment was given, in line with Balens Health Professionals Policy, underwritten by Zurich Insurance plc client.

For more information about GDPR, go to:

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